Our Unique Business Philosphy
We started with a vision. We built a world-class facility. We recruited the best talent we could find, and then we trained them. We talked with them. We preach high standards. We motivate them to live up to those standards. Then we talk with them some more. We ask them to care, and reward them when they do. And above all, we talk with them.
We care about our customers. We do our best to prevent problems. We respond promptly to problems when they occur. We listen to our customers. Everyone on the payroll has a voice. We hold staff meetings regularly.
We communicate with our customers and anticipate their needs. We do not like to be surprised, and pride ourselves on being ready for our tournaments, charitable events, promotions, and corporate parties.
Every department has a manager. We reinvest in our business constantly. We keep it clean. We keep our equipment in good repair. We believe in preventive maintenance. We hire enough people to run The Palace right.
We promote our business constantly. Radio, television, and print. We have spent in excess of $1 million establishing value in our trade name. When you are on top, people always want to knock you down, especially our competitors. We try not to let them.
We follow trends in business and we respond. We are innovators and are not afraid to pursue new ideas. Sometimes we ignore the competition. Their standards are too low. We follow the lead of other successful companies. We have learned a lot from the principles that built McDonald's®, IBM®, and Marriott Hotels®.
To be the best in the business, you can't be average. It takes a team of people who are committed to excellence. The customer is king and we try never to forget that.
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